Medical Needs: Urgent, Emergency, or Non-Urgent - How Do You Know?

In a Direct Primary Care model, some confusion can be had about the access given to patients beyond normal business hours. While care for patients is more individualized, intentional, and more quickly accessible, direct primary care medical providers are people that require rest, time with loved ones, and time away from the office. Without established boundaries, medical providers can burn out and quality of care can decrease.

If your update, question, concern, or need can wait until normal business hours, please select the non-urgent button, and it will be addressed upon return to the office. The exceptions to this are fro Emergencies and Urgent Medical Needs. Please see below.

Emergencies are defined as life-threatening or limb-threatening health conditions. While the medical team wants to know about these emergencies, 911 should be contacted immediately.
Examples of emergencies are:

  • Chest pain or pressure,
  • Compound fracture (bone that protrudes through the skin),
  • Head/neck/spine injuries,
  • Pneumonia,
  • Seizures,
  • Severe abdominal pain,
  • Shortness of breath,
  • Sudden and severe headache,
  • Paralysis or sudden and severe weakness,
  • Uncontrolled or severe bleeding,
  • Suicide attempt,
  • Poisoning,
  • Sudden loss of vision,
  • Severe burns,
  • Uncontrolled Fever over 104 degrees.

Urgent Health Conditions are injuries or illnesses that cannot wait until normal business hours to be addressed. Please label your message as URGENT when messaging during evenings and weekends. If you are unsure if it is urgent or not, please still reach out. Our medical team will guide your care according to your symptoms and history.

Non-Urgent Health Conditions are questions, concerns, injuries or illnesses that CAN wait until normal business hours to be addressed.