Question 1

Do you take insurance?

Accepted Answer

We are a cash based practice that provides monthly ongoing primary care services. In other words, we provide virtually 24/7 access to your healthcare provider and do not charge based on fee for service. We best fit with high deductible insurance plans or healthcare sharing ministries for catastrophic incidents. This allows you to use your insurance plan for what it is intended to be: insurance for unforeseen events.

Question 2

Will i be charged for office visits?

Accepted Answer

No. Office visits are included as are some minor procedures and annual labs. You will only pay a fee if we need to send off labs to be analyzed by a third party or a procedure is done that requires specific and limited in office supplies. However, even with these fees, they will be at wholesale cost rather than retail cost. Remember, our goal is to save you money AND give you high quality care, so this is one way we can do that and pass along the savings.

Question 3

Is the doctor actually available all the time? What about home visits?

Accepted Answer

The doctor is only taking on a patient panel of 700 patients. This will allow the doctor to return phone calls within a few hours the same day, answer urgent calls overnight and over the weekend, and return emails and text messages by the next business day. The doctor should also have same or next day appointment availability. And while home visits are not a usual and customary practice, if the doctor finds it necessary to see you in person at home, she can do so. We also have video interface capability for virtual appointments.

Question 4

What are the fees for membership?

Accepted Answer

We have membership options that vary based on your needs to include month-to-month, 6 month membership, 12 month membership, and 18 month memberships.

Question 5

How long is a membership for?

Accepted Answer

Membership plans vary. We have month to month options, 6 month memberships, 12 month memberships, and 18 month memberships. All membership plans automatically renew on a monthly basis once the initial period has ended–but you get to keep the rate you signed up for! We bill AFTER the month of service, so each monthly fee is for the previous month. Should you ever wish to cancel, you would need to send in writing notice to our medical office assistant.

Question 6

Can I cancel anytime?

Accepted Answer

A patient may cancel their membership in writing at any time and would pay any remaining fees according to their membership agreement for the 6, 12, and 18 month plans. Please note that upon cancelling, there will be ONE MORE final bill to pay for the current month of service. We bill AFTER the month of service–and not for the upcoming month. If you cancel your membership and wish to reinstate later, a new enrollment fee will be charged. We do this to protect our doctor’s patient panel size in order to continue offering excellent care at an affordable price for all of our patients.

Courtney Mann

Courtney Mann